Purchasing & Shipping

I want you to be happy with your new art. If you have any questions please contact me in advance at joanhanley@mac.com or 603-321-1877.

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.

Ordering

Q: How is my payment handled?

Payments are taken through Stripe in US Dollars from your credit card. We do not store any of your debit/credit card details.

Shipping

Q: I have placed my order, how soon will I receive my artwork?

Most orders will be packed and shipped within 5 working days. Within the US pieces are sent by US Mail, Fed Ex, or courier depending on size and weight. Most US deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Q: Can I collect my artwork from your studio?

Yes, if you would like to pick up your painting here in New Hampshire enter the code COLLECT at the checkout. Once you have placed your order I will email you and we can work out a time to meet. The studio address is 9 Mill Alley, Harrisville, NH 03452.

Q: Is Shipping included?

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location. Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

Q: What about large or high value artworks?

I appreciate this is a high value purchase—and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually—please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.

Q: Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the US) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges. Shipping costs contribute towards packing supplies, labour and transit fees.

Returns

Q: What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.

Q: What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.

Q: What about Overseas Returns?

At this time we are unable to offer a refund or return on any product(s) sent outside of the US.

Phew! I think that covers it all—if you have any further questions please let me know before placing your order.